Support
Frequently Asked Questions
Can't find what you're looking for? Contact our support team.
When you book, you pay a small reservation deposit online to hold the vehicle for your chosen dates. The remaining balance and any security deposit are settled after identity verification, either online or at handoff.
We accept an International Passport, a valid Driver's License, or a National ID. Upload a clear photo during the booking flow, our team or the vehicle partner reviews it before final settlement.
Yes. Most of our Luxury and SUV vehicles are available chauffeur driven. Select this when booking, or mention it via Contact Support for group and event transport.
Newly listed partner vehicles go through an admin approval queue and only appear in search results once approved, so every vehicle you can book has already passed our quality checks.
Reach out via Contact Support with your booking reference as soon as possible. Reservation deposits are generally non refundable within 24 hours of pickup, but we handle changes case by case.
Subscriptions are all inclusive monthly plans that grant tiered access to vehicles with a set number of swaps per month, ideal if you need a vehicle regularly without owning one.
Head to Partner Onboarding to register your business or host profile and submit your vehicle's details. It enters our admin approval queue and goes live once verified.
See also our Terms of Service and Privacy Policy.